Refund and Cancellation Policy

The Guestbook by Turner Client Engine — Refund and Cancellation Policy (version 2026-09-28)

1. The price. You pay a booking and setup payment when you book, and the balance when you approve the site, before it goes public. The booking payment is never the whole price and we will never present it as if it were. Founding Signature is $599 in total: $350 when you book and $249 when you approve the site. Signature is $699 in total: $350 when you book and $349 when you approve the site. Connected ($1,099) and Bespoke (from $1,799) are quoted with you before anything is charged.

2. The 48-hour window. For 48 hours after your booking
payment, you can cancel for any reason and we refund it in full. One email is enough. You do not
have to give a reason.

3. After 48 hours. Once the window closes, the booking and setup payment is
earned as the work is performed. If you cancel part way through, we keep the portion matching the work already done and
refund the rest.

4. If we do not deliver. If we fail to deliver work you paid for, we refund the amount tied to the
work we did not deliver. That is not at our discretion; it is the rule.

5. Third-party purchases you approved. Anything we bought on your behalf with your approval — a
domain, a licensed image, a paid integration — is not refundable once it has been purchased,
because we cannot get that money back either.

6. If your wedding is postponed. Your package moves to the new date. You do not repurchase, and
this is not treated as a cancellation.

7. Guestbook Care. Care is billed separately and is covered by its own terms. Cancelling Care does
not cancel your package, and cancelling your package does not automatically cancel Care — use the
cancel link in your confirmation.

8. How to cancel. Reply to your confirmation email, or use the link on your booking page.